Refund policy

Change of mind

We do not accept returns or exchanges for change of mind, personal preference, or items ordered by mistake.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or incorrect, please contact Malloo within 7 days of delivery with your order number, photos of the parcel, and clear photos or videos of the item. Once verified, we will arrange a free replacement or refund. A return is normally not required for a verified serious quality issue.

Please do not return any item unless we ask you to. If a return is needed, contact us first for authorization and the return address.

Delivery problems

If your order has not arrived or cannot be shipped, contact us so we can investigate and arrange an appropriate resolution. The change-of-mind restriction does not apply to these issues.

Your rights

Please report problems promptly. The 7-day reporting request does not remove rights you may have under applicable law. This policy does not affect your statutory rights.